Privacy Policy

Last updated: 24 February 2026

Voltedge Drive is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and safeguard your information when you book our services or interact with our website.

1. Who We Are

Voltedge Drive is a specialised same‑day electric courier service operating across South Wales. For the purposes of data protection law, we act as the data controller for the personal information you provide.

Email: enquiries@voltedgedrive.co.uk

2. Information We Collect

We collect information necessary to provide our courier services, including:

• Contact details such as name, email address and phone number
• Collection and delivery addresses
• Booking details and service history
• Payment information processed securely through our payment provider
• Technical data such as IP address and browser type for security and analytics

3. How We Use Your Information

We use your personal data to:

• Process and manage courier bookings
• Provide delivery updates and confirmations
• Respond to enquiries and support requests
• Improve our website and service performance
• Meet legal, regulatory and insurance obligations

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

• To fulfil a contract when you book a service
• To comply with legal and regulatory requirements
• For legitimate business interests such as service improvement and fraud prevention

5. How We Store and Protect Your Data

We store your information securely and take appropriate technical and organisational measures to protect it from unauthorised access, loss or misuse. Access to personal data is restricted to staff and partners who require it to deliver our services.

6. Sharing Your Information

We only share your data with trusted third parties when necessary to deliver our services, including:

• Payment processors
• Technology providers supporting our booking system
• Insurance partners for claims and compliance

We do not sell or rent your personal information to third parties.

7. Data Retention

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting and insurance requirements.

8. Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data where applicable
• Object to certain types of processing
• Request a copy of your data in a portable format

To exercise these rights, contact us at enquiries@voltedgedrive.co.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be published on our website.