Privacy Policy

Last updated: 20 February 2026

Voltedge Drive is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your information when you use our website or book our services.

1. Who We Are

Voltedge Drive is a same day electric courier service operating across South Wales.

For the purposes of data protection law, Voltedge Drive is the data controller of the personal data you provide.

If you have any questions regarding this policy, please contact:

Email: enquiries@voltedgedrive.co.uk

2. Information We Collect

We may collect and process the following information:

• Name
• Business name
• Email address
• Telephone number
• Collection and delivery addresses
• Booking details
• Payment information
• IP address and website usage data

We only collect information that is necessary to provide our services or operate our website effectively.

3. How We Use Your Information

We use your information to:

• Process and manage bookings
• Arrange collection and delivery
• Provide tracking updates
• Send booking confirmations
• Issue invoices and process payments
• Respond to enquiries
• Improve our website and services

4. Payment Information

Payments are processed securely through third-party payment providers such as Stripe.

We do not store your full card details on our servers.

Please refer to the relevant payment provider’s privacy policy for information on how they handle your payment data.

5. Tracking and Logistics Systems

To provide live tracking and proof of delivery, booking information may be shared with our logistics software provider.

This data is used solely for the purpose of completing and confirming your delivery.

6. Legal Basis for Processing

We process personal data under the following lawful bases:

• Contract – to provide delivery services you have booked
• Legal obligation – for tax and accounting purposes
• Legitimate interests – to operate and improve our services

7. Data Retention

We retain booking and transaction records for as long as required to meet legal, tax and accounting obligations.

Personal data will not be kept longer than necessary.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data where appropriate
• Object to certain processing activities
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made by contacting us using the details above.

9. Website Cookies

Our website may use cookies to improve functionality and analyse visitor behaviour.

You can manage or disable cookies through your browser settings.

Further details are available in our Cookie Policy.

10. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration or disclosure.

However, no online transmission can be guaranteed as completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.