Frequently Asked Questions
Expert same-day delivery solutions for South Wales businesses.
Service & Coverage
What areas do you cover?
We operate across South Wales, including Cardiff, Newport, Bridgend and Barry. Collections and deliveries are handled regionally within these zones.
What type of deliveries do you carry?
We specialise in same day transport of documents and light commercial goods suitable for business use.
How quickly can you collect?
We aim to collect within two hours of booking, subject to traffic conditions and vehicle availability.
Do you offer next day delivery?
Our service is focused on same day regional delivery. Where necessary, we may arrange priority delivery the following working day.
Do you deliver to residential addresses?
Our service is primarily business-to-business. Residential deliveries may be accepted where arranged in advance and suitable for safe access.
Can you deliver to hospitals, courts or secure premises?
Yes. Please ensure access instructions and contact details are provided at the time of booking to avoid delays.
Do you operate on weekends?
We operate Monday to Friday and limited hours on Saturday. Sunday collections are not available.
Do you operate bank holidays?
Service availability on bank holidays may vary. Please check availability in advance.
Do you subcontract deliveries?
No. All deliveries are carried out directly by Voltedge Drive.
Weights & Restrictions
Is there a weight limit?
Yes. Individual consignments must not exceed 60kg in total weight and must be suitable for safe manual handling.
Do you carry pallets or heavy freight?
No. Palletised goods, bulk cargo and heavy freight are not within our scope of service.
What items are not accepted?
We do not transport hazardous materials, illegal goods, flammable substances, controlled items, cash, firearms or goods requiring temperature control.
Will my delivery be combined with others?
Where appropriate, routes are planned efficiently to maintain prompt same day delivery. All consignments remain under direct control from collection to completion.
Booking & Pricing
How do I book a delivery?
All bookings are made through our online booking system. Payment is taken at the time of booking and confirmation is issued electronically.
How will I know my booking is confirmed?
A confirmation email is sent once payment has been processed. This includes your delivery reference and full booking details.
Are there any hidden charges?
No. Our regional rates are clearly displayed at the point of booking. If an incorrect delivery zone is selected, the applicable rate will be adjusted before dispatch.
What if I enter the wrong delivery zone?
It is the sender’s responsibility to select the correct zone. If an incorrect zone is chosen, we reserve the right to apply the correct rate prior to collection.
Do you add a fuel surcharge?
No. As an electric operator, we do not apply a fuel surcharge.
Can I open a trade account?
We offer agreed trade rates for organisations that send deliveries regularly. Please contact us to discuss suitability.
Policies & Logistics
Can I cancel a booking?
Yes. Cancellations made before a driver has been despatched are eligible for a refund. Once a driver is en route, a call-out charge may apply.
Can I amend a booking after confirmation?
Amendments may be possible prior to dispatch, subject to availability. Once a driver is en route, changes may incur additional charges.
What happens if the recipient is not available?
If delivery cannot be completed due to recipient unavailability or office closure, the consignment may be returned or rescheduled at the sender’s expense.
Do you provide proof of delivery?
Yes. Digital confirmation and signature capture are provided for every completed delivery.
Are you insured?
Yes. We hold appropriate Hire & Reward motor insurance, Goods in Transit cover and Public Liability insurance.
Do you provide insurance for high-value items?
We maintain Goods in Transit insurance. If you are sending high-value items, please contact us in advance to confirm suitability and cover limits.
Can you wait while documents are signed?
Short waiting periods may be accommodated. Extended waiting time may result in additional charges.
What if access is restricted or parking is limited?
It is the sender’s responsibility to provide accurate access information. Delays caused by restricted access or unavailable unloading areas may result in additional waiting charges.
What happens in the event of severe weather or traffic disruption?
While we aim to meet all agreed collection windows, delays caused by exceptional weather or road incidents may affect delivery times.