PRIVACY POLICY
Voltedge Drive (“the Company”)
1. Introduction
Voltedge Drive is committed to protecting the privacy and security of the personal data we handle. This policy explains how we collect and use personal information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. As a specialised B2B logistics provider, we primarily process data relating to business contacts and delivery recipients to fulfil our service obligations.
2. Data We Collect
We collect information necessary to perform our logistics services and manage business relationships. This includes name and job title of business contacts, collection and delivery addresses, telephone numbers and email addresses. We also process digital telemetry data including vehicle location and time stamps associated with your specific delivery. For customers using the Voltedge Pro portal, we collect account credentials and subscription status.
3. How We Use Your Data
We use the information collected to arrange the collection and despatch of consignments and to provide real time tracking updates to both the sender and recipient. We also use this data to process payments via our secure gateway, manage membership accounts and respond to enquiries. Our legal basis for processing is the performance of a contract with our customers or our legitimate interest in conducting our business operations efficiently and securely.
4. Data Sharing and Third Parties
We do not sell or rent personal data to third parties. To provide our "Lean" tech stack service, we share necessary information with specific service providers. This includes payment processing via Stripe, delivery management through the GSMtasks platform and website hosting services. These providers are contractually obligated to handle your data securely and only for the purposes we specify. We may also disclose information if required to do so by law or to protect the safety and security of our operations.
5. Security and Retention
We employ technical and organisational measures to prevent unauthorised access or accidental loss of data. Our digital infrastructure includes SSL encryption and regular backups to ensure data integrity. We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. Tracking data is typically archived after the completion of the delivery cycle unless required for a specific audit trail.
6. Your Rights
UK data protection law, you have the right to access the personal data we hold about you and to request that any inaccuracies be corrected. You may also have the right to request the erasure of your data or to object to certain types of processing. To exercise any of these rights, please contact us via the details provided on our website.
7. Cookies and Digital Tracking
Our website uses essential cookies to manage the booking process and user sessions in the Client Portal. We may also use analytical tools to monitor website performance and improve user experience. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our booking engine.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. The current version will always be available on the Voltedge Drive website.
9. Contact Us
If you have any questions regarding this policy or our data handling practices, please contact the Voltedge Drive team through our official contact page. If you remain unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office.