TERMS AND CONDITIONS OF CARRIAGE
Voltedge Drive (“the Company”)
1. General Provisions
These Terms and Conditions apply to every contract for the carriage of goods between Voltedge Drive and the Customer. By booking a delivery with the Company, the Customer accepts these terms in their entirety. No variation of these terms shall be binding unless it has been agreed in writing by a Director of Voltedge Drive.
2. The Service
Voltedge Drive provides a specialised business to business electric logistics service. We prioritise low carbon transport through the use of the Kia PBV platform. We operate a secure tracking model where every delivery is monitored via digital telemetry from the point of collection to the point of delivery. The Company is not a common carrier and reserves the right to refuse the carriage of any goods at its absolute discretion.
3. Customer Warranties and Packaging
The Customer warrants that all items are securely and sufficiently packed to withstand the ordinary risks of transit including professional handling and vehicle movement. For medical or temperature sensitive items, the Customer is responsible for ensuring that goods are presented in primary packaging suitable for the requested thermal range. Voltedge Drive provides the active cooling environment via vehicle power but does not take responsibility for the internal integrity of the Customer’s specific medical containers. The Customer must clearly label every delivery with the full name, department and address of the recipient.
4. Dangerous and Prohibited Goods
The Company does not carry explosives, flammable gases or illegal substances. Carriage of Class 6.2 Infectious Substances is permitted only by prior written agreement and must strictly adhere to current UK ADR regulations regarding packaging.
5. Delivery and Receipt
Delivery shall be deemed to have occurred when the Company’s digital tracking system records a signature or a designated photographic proof of delivery at the destination address. If the recipient is unavailable, the Company will attempt to contact the Customer for instructions. If no contact can be made, the goods will be returned to the point of origin at the Customer’s expense.
6. Liability for Loss or Damage
Subject to these conditions, the Company’s liability for any loss, mis-delivery or damage to a delivery is limited to the value of the goods or a maximum of £1,300 per tonne unless a higher liability limit has been agreed in writing prior to despatch. The Company shall not be liable for indirect or consequential loss including loss of profit or business arising from any delay or damage. The Company is not liable for damage caused by insufficient packaging, the natural decay of the goods or unforeseen circumstances such as extreme weather or road closures.
7. Claims Process
Any claim for damage must be made in writing within three working days of delivery. Any claim for non-delivery must be made within seven working days of the scheduled delivery date.
8. Payment Terms
For account customers, invoices are payable within 30 days of the invoice date. For all other customers, payment is required at the point of booking via our digital payment gateway. The Company reserves the right to charge interest on overdue invoices at a rate of 8% above the Bank of England base rate.
9. Data Protection
Both parties shall comply with the UK General Data Protection Regulation. The Company utilises GPS tracking and digital signatures to validate the security of the delivery. This data is stored securely and provided to the Customer as part of the service audit trail
10. Law and Jurisdiction
These terms and any contract between the Company and the Customer shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English and Welsh courts.